Gmail is not connecting to Incredimail account.

Gmail is not connecting to Incredimail account.

Sometimes users may face the problem like their Gmail account is not connecting to Incredimail. Or they are unable to send and receive emails from Incredimail. To sort out this problem you may follow the steps given below: 

• Open the Incredimail. And then go to Tools and select Email Account

1.      Now click on Properties.

Go to Server tab and Check the following details:

• Incoming Mail Server: imap.gmail.com
• Outgoing Mail Server: smtp.gmail.com
• Under tab Outgoing Mail Server, my server require authentication box must be checked.
• If these settings are same as above, now click on More Settings and check: Use same setting as my incoming mail server must be checked. If it is unchecked, then checked it and click on OK. 

Now go to Advanced Tab and Check for the following settings:

• Outgoing Mail (SMTP): 465
• Incoming mail (IMAP): 993 and both the tabs containing This server requires a secure connection (SSL) must be checked. And under the Delivery tab, Apply the Spam Blocked when receiving messages to this account must be checked. 

If these settings are even a little bit changed, you might not be able to send and receive emails through Incredimail. 

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How to Contact IncrediMail Support ?

To Contact IncrediMail Support there is only Incredimail support forums available as they do not offer phone support or any remote support on Incredimail Technical support issues. 

Alternate Incredimail Tech Support is also provided by 25dollarsupport.com as an independent service provider.

There is no official Incredimail Technical support number, so you can contact 25dollarsupport.com for support by calling +1857-342-2365 or live chat. 

Contact IncrediMail Support

You can contact Incredimail through support forums. Incredimail support forums may take few days to answer your query so it is better to provide full information with in the query like 

• Type of Incredimail membership (free/paid) 
• problem occurred date
• Windows 10/7/8
• Full error message if any
• Include a screenshot of the problem
• Domain name of your email (example@gmail.com, example@yahoo.com) 
• Describe the exact problem you are encountering in Incredimail. 

To contact Incredimail Support first of all log in to the forum. If you are not logged in, do so or click Register to create a user name for posting on the forum.

• Fill out the form with as much detail as possible (excluding your email user name and password, of course).
• Under Your IncrediMail Version, include the full version and build ID of your IncrediMail copy.
• Make sure the Subject: is a concise summary of your issue; e.g., "Error 402 Checking Mail" or "IncrediMail Crashes Trying to Create a Backup".
• Click Submit.

Posts from members of the IncrediMail support team or experienced forum members will be marked with Site Admin or Moderator.

The posting name is typically IncrediAdmin or IncrediModerator.

HOW TO CONTACT INCREDIMAIL DIRECTLY?

You can email them on support@incredimail.com or go to their forums for any support.

Note: There is no direct technical support contact number for Incredimail.

Contact IncrediMail Premium Support

To contact IncrediMail VIP support if you are using IncrediMail Premium:

• Open IncrediMail
• Select Help / VIP Support from the menu.

• If you cannot see the menu bar, click Menu in IncrediMail's title bar.

·        If you cannot see the menu bar, click Menu in IncrediMail's title bar.

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Fix error Exception: ACCESS_VIOLATION (C0000005) while using Incredimail.

Question: I am getting an error Exception: ACCESS_VIOLATION (C0000005) - on reading from 00000000 while using Incredimail.

Faulting Offset: 0000346B
Module: CompPkgSup.DLL
0000346B CompPkgSup.DLL
0000417A CompPkgSup.DLL
000021CE CompPkgSup.DLL
00001E21 CompPkgSup.DLL
00001EFD CompPkgSup.DLL
000162C4 KERNEL32.DLL
00060FD9 ntdll.dll

Answer:
 To fix error Incredimail ACCESS_VIOLATION (C0000005)  uninstalling and then reinstalling IncrediMail 2.5. 
As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected.
To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup/201301300001/beta/installer/fullsetup/IncrediMailSetup.exe
When done, open IncrediMail and check the results.
If the problem continues, I would like you to boot your computer in Safe Mode, which loads Windows with only the necessary drivers, and then try using IncrediMail again.
If still youget Incredimail ACCESS_VIOLATION error then try these more settings
To boot your Windows in Safe Mode, please do the following:
1. Click on the Windows Start menu, type "msconfig" in the search box, and press <Enter> on your keyboard.
2. In the 'System Configuration' dialog, go to the 'Boot' tab.
3. Under 'Boot Options', select the options "Safe boot" and "Network".
4. In addition, make sure the option "Make all boot settings permanent" is not selected.
5. Click on OK and then restart your computer.
After Windows starts up, open IncrediMail and let me know if the problem continues to occur.
To restore your computer to its normal state, simply restart it once again.
Note: If for some reason you get stuck in Safe Mode, simply open the System Configuration dialog once again, and on the General tab, select the option "Normal Startup". Click on OK and then restart your computer.

Note: After following the above method if the programme is crashed then follow this procedure:
 To manually implement the crash fix in IncrediMail 2.5, please do the following:
1. First of all, close the IncrediMail application by right-clicking on the icon in your Windows task bar and select "Exit".
2. In File Explorer, browse to the following path:
C:\Program Files (x86)\IncrediMail\Bin
3. Rename the file "PMC.dll" to "PMC.dll.old".
4. Restart the computer and then launch the IncrediMail application.
Method 2: - Go to Windows updates and Uninstall Security Update for Windows KB 4013429

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How to make remember incredimail password?

Question:
I have installed incredimail 2.5 on to a 32 bit Windows 10 laptop, setup my mail account and ticked to remember the account password, but every time I open incredimail I am prompted to enter the password again. Can anyone suggest why this is happening?

Answer:
 To make remember your incredimail password follow the methods given below:
Method 1 :  Reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure new password must be identical to the one your mail provider has given you.

Method 2 : Open a new identity in IncrediMail : 
If the problem continues, I would like you to open a new identity in IncrediMail and see if you still encounter the same problem.

To create a new identity, please click on Tools > Identities > New Identity.

Set up your identity, and check if problem continues to occur in the new identity.

Note : Please configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

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How to set Incredimail Plus to open links in Firefox?

Question:
When a hyperlink is clicked in an email Incredimail tries to open it in Edge! It shows a box wanting me to change my default search engine to yahoo and some other -Not Allowed-! No way out of it but task manager. How can I set Incredimail Plus to open links in Firefox?

answer:

Here are some methods to set Incredimail Plus to open links :

Method 1:- Click on Tools > Options > Advanced, and unselect the option "Always open links in IncrediMail Web Browser". Click on OK.

Method 2: By chaniging the default apps in Windows 10:

Log on to your Windows 10 PC.

Right-click the Start button from the bottom-left corner of the screen.

From the context menu that appears, click Control Panel.

On the Control Panel window, click the Programs category.

From the right pane of the opened Programs window, click Default Programs.

On the Default Programs window, click Set your default programs.

From the generated list of available programs in the left of the Set Default Programs window, click to select the program that you want to set as default for the file type of your choice. (Windows Photo Viewer for example.)

Once selected, from the right pane, click the Set this program as default to automatically associate all supported file types with the selected program.

Alternatively you can click the Choose defaults for this program option to configure things more granularly.

10. From the available list on the Set Program Associations window, check the checkboxes representing the file types that you want the selected program to open by default. (Checkboxes for .JPG and .JPEG are checked for this demonstration.)

11. Once you have made the required changes, click Save, close the opened Set Default Programs window, and start using your Windows 10 PC with the modified settings.

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Bigpond and POP3/SMTP settings in Incredimail?

 Question :

I have disconnected my Bigpond account rather than disconnecting Foxtel.Though wi-fi broadband and email address were eventually reconnected. I can use my old email address and password to access Telstra account and through that Webmail, which appears to be on the Outlook.com platform. My emails appear in the POP folder there. Since the connection interrupted it is showing the error message "ERR - Authentication failed" appears. From memory, when I first looked at the Properties of Incredimail Account it showed the POP settings as "pop3.live.com and the SMTP settings as "mail.bigpond.com". These settings don't work now. I have attempted to reset the Properties with the various settings found on the Internet to no avail, receiving similar messages to that above. In looking at Outlook.com settings, it appears that they may have to be in the IMAP format. If I attempt to add a New Account, when Incredimail searches BigPond for the IMAP settings I get the error, "email address and/or password incorrect". How can I sort out this issue?

Solution : To sort out the Bigpond and POP3/SMTP settings issue in Incredimail please follow the steps given below and check the settings as mentioned below:

Click on Tools > Email Accounts, select the appropriate account, click on "Properties", and make sure the following are your server/port settings:

1. General tab:

Account Name: Bigpond

Display Name: Your full name

Email Address: Your email address

B) Servers tab:

Incoming mail server: mail.bigpond.com

Outgoing mail server: mail.bigpond.com

Username: Your email address

Password: Your Password

"Log on using Secure Password Authentication" should not be checked.

"My server requires authentication" should be checked.

Under "More Settings...", the option "Use same settings as my incoming mail server" should be selected.

C) Advanced tab:

Outgoing mail (SMTP): 465

"This server requires a secure connection (SSL)" should be checked.

Incoming mail (POP3): 995

"This server requires a secure connection (SSL)" should be checked.

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Incredimail annoying message "This operation could not be performed because messages are still being synced"

Question: 

How do I get rid of the annoying message "This operation could not be performed because messages are still being synced." I am using 2.5 version of Incredimail so can I return back to previous version 2.0?

How to stop synced?

Answer:-

To get rid of the annoying message "This operation could not be performed because messages are still being synced.Please note that we do not recommend downgrading from IncrediMail 2.5 to IncrediMail 2 since it will cause the loss or corruption of your data.

The issue you are dealing with may be caused by incorrect account details. I would like you to reconfigure your email using the 'Email Setup Wizard':

1. Firstly refresh your IncrediMail installation by clicking the following link :

http://www.incredimail.com/beta/?is=t

2. Click 'Tools' and then select 'Email Accounts'.

3. Chose your account, click 'Remove'. And for reconfigure the account, click 'Add'.

4. In the Account Wizard window, choose 'Let me configure settings myself', and click 'Next'.

Please Note – If you do not have another email client installed on your computer, you will not see the 'Let me configure…' option. Continue to Step 5.

5. Please choose your email service provider. If it is not listed, click 'Other'.

6. Follow the instructions to setup your account.

Make sure that the password that you have entered is identical to the one your email account provider has given you.

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Incredimail runtime error code?

Question:

Incredimail is taking a long time and sometimes it is freezing also. Sometimes I am unable to sent and receive emails. How to solve this problem/

Answer:-

You should delete your IncrediMail 'Runtime' folder. The folder will be automatically recreated, and your IncrediMail content will once again be saved each time it is used:

1.To delete your 'Runtime' folder, first of all open the link given below:

http://www2l.incredimail.com/contents/setup/xml_support/del_run.exe

2. Click 'Run' in the File Download dialog, click 'Run' again when asked to run the software and follow the instructions in the Support Util dialog.

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Socket error 6001 port 587 given file couldn't be decrypted

Question: 

I recently modified net suppliers, from Primus to Bigpond, and suddenly my Incredimail programme has started giving the message " Socket error 6001 port 587 given file couldn't be decrypted".After figuring out the issue it started working fine but message is reflecting again and again. It is very annoying. I have discussed the issue with others they are telling me to contact the Web supplier. And I am using Windows 7 and there are no other stuff like games etc in it. It’s for office work only.

Answer:

First of all reconfigure your email account using the "Email Setup Wizard":Follow the given steps.

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is same as the one your mail provider has given you.If the problem still persist ,create a new identity in Incredimail.To create a new identity click on

Tools > Identities > New Identity.

Now after setting up the new identity ,check if problem continues in the new identity.There is no need to create new email address but the identity name must be different while the email address must be the same.Nothing in your original identity will be affected while working in new identity.To switch back to your original identity, follow the same path:-

Tools > Switch Identity>select the appropriate identity >click on OK.

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How to import Address book and messages to Incredimail?

Question 

I recently restored my computer to factory settings. Before doing so I exported my data and settings via the wizard. Then I reinstalled incredimail and I tried importing my data and settings but nothing is showing in incredimail. I browsed the messages folder, it simply created a new identity within the previous one.I tried copying the folders directly in current identity folder. I uninstalled it several times including using the uninstall tool then importing the messages. However I have copied and pasted the files. Though I can see the message files msg.iml (.inc) in the 'Message Store' folder but I cannot open/view them using incredimail. I have been able to view some of them using MsgViewer aIso. What is the method to restore them into incredimail?

Answer:

Simple copy and paste will not work for importing messages.To import your data, please copy the IM folder first,then copy the Identities folder inside it to your desktop and then follow the steps given below.

To Import your Address Book:

1. Open IncrediMail, click the 'File' menu, scroll to 'Import and Export' and select 'Import Contacts’.

2. In the 'Import Contacts' dialog box, select 'IncrediMail Address Book' and click 'Next'.

3. Click 'Select Folder' and browse to the 'Identities' folder located on your Desktop to import your old contacts.

In this way you can import your contacts in Incredimail.

And now for importing your Messages :

1. Open IncrediMail, click the 'File' menu, scroll to 'Import and Export' and select 'Import Messages'

2. In the 'Import Messages' dialog, select 'IncrediMail' and click 'Next'.

3. Click 'Select Folder' and browse to the 'Identities' folder located on your Desktop to finish the Import.

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