configure a Gmail Email Account that does not send/receive

Gmail users may configure their Gmail Account in IncrediMail very easily using the 'Email Setup Wizard':

1. Click the 'Tools' menu (shown in red) and then select 'Email Accounts…' (shown in blue).
   
   
   
2. In the Mail Accounts dialog, click 'Add' (shown in red). If your account is already listed, first choose your account and then click 'Remove' before clicking 'Add'.
   
   
   
3. Please choose 'Let me configure settings myself' (marked in red), and click 'Next' (marked in blue). Please Note: If you do not see the 'Let me configure…' option, continue to Step 4.
   
   
   
4. Click 'Gmail' (shown in red).
   
   
   
5. Type in your username just as you would to access your Gmail account (marked in blue) and password (marked in green).
   
   
   

Note: Make sure that the password you entered is identical to the one your Email Provider has provided you.6. To finish, press 'Next' and then 'Ok'.

Your Gmail account may need to be configured from the Gmail site in order to work correctly with IncrediMail. If you are unable to receive messages, or receive all your old messages, please check and adjust these settings:

1. Click here to open the Gmail website. Enter your Gmail Username and Password in the appropriate fields (marked in red below) and click 'Sign in' (marked in blue).
   
   
   
2. Click the "gear" icon (marked in red below) in the top-right corner of your Gmail Account page, and then select 'Settings' (marked in blue).
   
   
   
3. Click the 'Forwarding and POP/IMAP' tab (marked in red below), and select the 'Enable POP for all mail' option (marked in blue).
   
   
   Please Note: To receive only NEW messages, choose 'Enable POP for mail that arrives from now on'.
   
4. Click 'Save Changes' (marked above in green) and close the browser window.

If none of these works, please try configuring your Email Account in another Email Client to test your settings. For instructions on doing so, please click here.

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How do I create a new Identity in Incredimail

To create a new identity, please click on Tools > Identities > New Identity.

Set up your identity with the same email address or a different one.
Please note: The new identity name should be different than your original Identity. Also, as everything is being done in the new identity, none of the data and settings in your original identity should be affected.
To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

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Incredimail Comcast Account Configuration

Comcast has recently updated their sending protocol security level, therefore you might encounter issues with sending in IncrediMail.

In case you encounter issues with your Comcast account please click the following link and compare your account settings:

Set Up Your Comcast Email Address with an Email Program

Ready to get started using your Comcast email? No problem. Our web-based Xfinity Connect page and app come set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time!

If you have questions about your specific program or email client, we've got you covered. Just head to the links section and pick your program. To ensure the security of our network and customers, we no longer support the use of port 25 for sending email. If you use an older email client (Outlook Express, Outlook, Mac Mail, etc.), this might impact your ability to send email. Learn more about port 25.

Email Settings

When your program asks you to set up your email, use these settings to connect your Comcast email:

• Incoming Mail Server Name: imap.comcast.net
• Incoming Mail Server Port Number: 993 with SSL ON
• If the Mail Client lets you select an authentication method, choose STARTTLS.
  • If Needed: 143 with SSL ON
• Outgoing Mail Server Name: smtp.comcast.net
• Outgoing Mail Server Port Number: 587 (SMTP)
  • If Needed: 465 (SMTPS)
• Encryption: TLS (use SSL if TLS isn't shown.)
• Authentication: Type in your Comcast username and password

Email Setup: Port Numbers and POP vs. IMAP

When you're setting up your email account, your program will ask for some information about email "protocols." Here are a couple of things to know as part of your set-up:

Port Numbers: Your email port is how email moves from one email server to another. To protect your security and help prevent spam, we no longer support port 25. If you're using an older email program like Outlook Express, Outlook, or Mac Mail, you may have trouble sending email. Learn more about port 25.

POP vs. IMAP: POP (Post Office Protocol) and IMAP (Internet Message Access Protocol) are two different ways to get email in your email program. We recommend using IMAP for your Comcast email. POP can cause problems when checking your mail from more than one phone or computer because POP removes the mail from our server and delivers it to your device. IMAP makes it easier to sync your email on multiple devices because your folders and mail remain on our server until you move or delete them with your device. With IMAP, the email changes you make on one device, like your smartphone, are reflected on your other devices, like your laptop.

But if you'd still like to use POP, use these settings in your email program:

• Incoming Mail Server Name: pop3.comcast.net
• Incoming Mail Server Port Number: 995 (POP3 with SSL)
  • Incoming Mail Server Port 110 is no longer supported. Make sure to use port 995 instead. You can check this in your email program's Settings, Advanced Settings or Preferences menu.

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Fix incredimail Email Account that does not send/receive?

To correct a send/receive issue with your IncrediMail, you should first try and reconfigure your Email Account. Please use the following instructions to do so, and then try to send and receive.
If you see a Error Message when sending or receiving, please also for more specific instructions.

If you don't remember your Email account password
To reconfigure your Email Account in IncrediMail, please do the following:

1. In the IncrediMail main window, click the 'Tools' menu (marked in red) and select 'Email Accounts...' (marked in blue).
   
   
   
   
2. In the 'Mail Accounts' dialog that opens, click 'Add' (marked in red) to add a new email account.
   
   
   
3. At this point, the 'Account Wizard' dialog opens. You can configure your email account settings either automatically or manually.

If none of these works, please try configuring your Email Account in another Email Client to test your settings. For instructions on doing so,

Please Note: These instructions are for general Email Accounts. To configure your AOL, Gmail, Windows Live/Hotmail, or Yahoo! account, click one of the links below:

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